Return Policy:

We aim to make your shopping experience as smooth as possible. We offer straightforward returns if you're not completely satisfied with your purchase.

Requirements for All Returns (UK and International):

•  Returns must be made within 30 days from the date of dispatch.
•  All returns must be accompanied by a returns note and must adhere to the following conditions:
  - Item(s) are in new, unused condition.
  - All product tags and hygiene strips are intact and in place.
  - Item(s) are in their original packaging as received by you.
  - Have been tried on with underwear beneath.
  - Are clean and free from streaks or odour.

UK Returns:

• Returns within the UK are subject to a minimum charge of £3.
• We also offer multiple return options depending on your location within the UK. Please contact our customer service team for more information on return rates specific to your area.

International Returns:

• International return rates will vary by location. Please contact our customer service for more information on international return rates.

No se admiten devoluciones de productos hechos a medida:

• Due to the personalised nature of custom-made goods, we regret to inform you that they are non-returnable.
• Una vez realizado y confirmado el pedido de un producto hecho a medida, no podrá cancelarse ni devolverse por ningún motivo.
• Es responsabilidad del cliente proporcionar información precisa y completa al realizar un pedido personalizado.
• Cualquier error o inexactitud en los datos del pedido no dará lugar a reembolsos ni devoluciones.
• In the unlikely event that you receive a custom-made product that is defective or damaged, please contact our customer support team within 14 days of receiving your order. We will work with you to resolve the issue and, if necessary, arrange for a replacement or refund, as applicable.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!

En la UE

1. Rellene el formulario de devolución incluido en el paquete entregado.
2. Empaque de forma segura los artículos para su devolución.
3. Necesitará su número de seguimiento para acceder al portal (puede encontrarlo en su correo electrónico de envío o en su cuenta de ProSwimwear ).
4. Visite nuestro sitio web para adquirir su etiqueta de devolución: HAGA CLIC AQUÍ

En el Reino Unido

Los pedidos entregados en una dirección dentro del Reino Unido deben utilizar nuestro portal de devoluciones. Solo tiene que seguir este proceso:

1. Rellene el formulario de devolución incluido en el paquete entregado.
2. Empaque de forma segura los artículos para su devolución.
3. Visite el portal: PULSE AQUÍ
   

Fuera del Reino Unido y de la UE

Los pedidos enviados a una dirección fuera del Reino Unido y la UE (Internacional) siguen este proceso:

1. 1. Rellene el formulario de devolución incluido en el paquete entregado.
   2. Empaque de forma segura los artículos para su devolución.
   3. Visite el portal: PULSE AQUÍ

For international orders, you will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.

Please note, ProSwimwear will not be held liable for the payment of any duties or taxes relating to the return of items purchased. Returns are charged based on the carrier option selected, rates are displayed within the returns portal.

Please ensure you are aware of all charges, particularly when using couriers, to return items to ProSwimwear.

Any items returned to ProSwimwear that are subject to unpaid or outstanding taxes and duties will be declined. This means they will be held by the courier service until payment is received.

Any items held by couriers pending payment will be held at an external location to which ProSwimwear will have no access.

If taxes and duties are unpaid and/or returns held by couriers then ProSwimwear will not be able to process your refund/s.

Returns that have been sent with taxes and duties pre-paid will be accepted and processed as normal.

¿Ha perdido su formulario de devolución? Descargue una copia aquí.

¿Quiere devolver un artículo defectuoso, dañado o que no se ajusta a la descripción?

Póngase en contacto con el servicio de atención al cliente antes de devolver cualquier artículo. El equipo estará encantado de proporcionarle más orientación directamente.

Abra un ticket de soporte: Haga clic aquí
Envíe un correo electrónico: info@proswimwear.eu

Puede consultar nuestra política de devoluciones completa aquí: https://www.proswimwear.eu/returns-and-exchanges.html